inter-stratal tension

Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction

Apr 10

ChRIS CLÉiRIGhbook publication No Comments

Title: Producing and Managing Restricted Activities
Subtitle: Avoidance and withholding in institutional interaction
Series Title: Pragmatics & Beyond New Series 255

Publication Year: 2015
Publisher: John Benjamins
http://www.benjamins.com/

Book URL: https://benjamins.com/catalog/pbns.255

Editor: Fabienne H.G. Chevalier
Editor: John Moore

Electronic: ISBN:  9789027269096 Pages:  Price: Europe EURO 99.00
Electronic: ISBN:  9789027269096 Pages:  Price: U.S. $ 149.00
Electronic: ISBN:  9789027269096 Pages:  Price: U.K. £ 83.00
Hardback: ISBN:  9789027256607 Pages:  Price: U.S. $ 149.00
Hardback: ISBN:  9789027256607 Pages:  Price: U.K. £ 83.00
Hardback: ISBN:  9789027256607 Pages:  Price: Europe EURO 104.94

Abstract:

This book examines the kinds of talk that service providers working in various
settings (e.g. doctors, healthcare providers, helpline call takers, tourist
officers) seek to avoid in their interactions with clients, when such talk may
be expected or due in some way. The studies utilise Conversation Analysis to
demonstrate how participants use the interactional practices of avoidance and
withholding to construct specific activities as restricted. The various
authors also show how, in contributing to the restricted character of certain
activities, withholding and avoidance in turn contribute to both the
accomplishment of the particular work of the specific organisations and to the
construction of the specific institutional identities of the professionals.
Overall, the collection offers an authoritative account of restriction and
avoidance in workplace interaction.